德路里招聘客户经理【上海】

岗位信息

• 招聘岗位：客户经理

• 办公地点：上海

• 招聘信息发布时间：2023年6月

关于德路里

德路里是全球顶尖的国际航运研究及咨询机构，于伦敦、上海、新加坡和德里均设有办事处。自1970年于伦敦成立以来，历经50多年的风雨，德路里已将自身打造成为独立的、被市场广泛采用且深受客户信赖和尊重的市场透视和行业分析来源。我们拥有独立而有深度的见解，为客户提供切实可行的意见和建议，帮助客户实现目标，领先市场。

德路里一直在寻找同样专业、睿智、热情的人士加入我们。公司各团队、成员之间密切合作，致力于为市场、为客户提供客观、严谨的分析洞见。在这里，您可以看到每一分贡献所带来的改变。

德路里上海办公室成立于2012年。

我们能够提供

国际港航市场发展迅速、变化多样，充满挑战的同时也令人振奋。该岗位将主要负责德路里在中国地区的品牌推广和研究报告销售，通过系统性的规划与现有客户建立更紧密的关系、开拓新的客户业务，并提高德路里在中国市场的知名度。您将会与公司内部的专业团队一同协作，您的贡献将对我们在中国市场的发展起到关键作用。

主要职责

1. 沟通并了解客户需求，为其提供合适的研究报告或服务建议，并帮助客户顺利完成报告订阅，包括其中可能涉及的一些行政工作

2. 帮助客户与德路里专家交流，协助解决客户的问题

3. 维护现有客户，维系与客户的长期合作，并推动业务增长

4. 了解市场客户情况，开拓新的业务机会，推进与新客户的联系交流

5. 与德路里其他地区的客户服务和市场营销团队协作，维护德路里内部客户管理平台上的信息更新

6. 协助伦敦的市场营销部门主管，准备并实施德路里在中国市场的宣传计划安排，包括但不限于推广材料的本土化翻译、提出符合当地市场的营销策略建议等

7. 发掘、建立并管理德路里在中国的宣传媒介，例如与业内媒体的沟通交流、微信平台/视频号的管理等

资质要求

1. 5年及以上工作经验，有海事背景者优先

2. 优秀的沟通技巧，擅长建立和保持良好关系

3. 有能力解读客户需求并提出解决方案

4. 可靠，具有高度的自主性

5. 结果导向，拥有对成功的渴望

6. 本科及以上学历，有海外工作或学习经验者优先

7. 普通话流利，书面和口头英语达到商务水平

若有意向请发送中英文简历至：

yu@drewry.co.uk （杜女士）

Recruitment Information

• Job Title: Account Manager

• Location: Shanghai

• Date: June 2023

About Drewry

Drewry is a leading independent provider of research and consulting services to the maritime and shipping industry, employing over 100 professionals across an international network of offices in London, Delhi, Singapore and Shanghai. Established in 1970, Drewry has established itself as one of the most widely used and respected sources of impartial market insight and industry analysis. This in-depth understanding and objectivity provides our clients with the actionable advice and recommendations they need to achieve their ambitions and stay ahead of the market.

At Drewry, we are constantly on the lookout for intelligent, driven professionals who share our passion for objectivity and rigour. We’re a closely-knit firm where you can see your contributions make a difference.

Drewry Shanghai office was opened in 2012.

What we offer

This is an exciting opportunity within the fast-moving and diverse world of international shipping. You will be primarily responsible for the promotion of the Drewry brand and sales of Drewry research services in China, with a particular focus on building closer relations with existing clients through a structured account planning process and winning new business and raising the profile of the Drewry brand among priority target audiences in China. You will work with a professional team in a supportive and collaborative way, and your contributions will be a key part of the activities supporting the business plan in the local market.

Key Responsibilities

1. Communicate and understand customers’ needs, offer corresponding publications or services, and support customers’ smooth subscription progress, including admin works.

2. Coordinate between clients and Drewry experts to support clients in problem-solving.

3. Responsible for the maintenance of existing clients, to keep long-term relationships and drive profitable growth.

4. Improve intel against China-based contacts/accounts, identify key growth opportunities and advance the relationships with customers.

5. Maintain record of all interactions and conversations with clients and prospects in the Drewry CRM platform, coordinating closely with the customer services and marketing team in other regions.

6. Working with the head of marketing in London, prepare and execute marketing plan and schedule of activity for Drewry in China market, including but not limited to localizing group company’s marketing materials and suggesting ideas for suitable local tactics.

7. Identify, establish and manage relationships with priority local industry/trade publications and media/communications channels like Wechat platform.

Qualifications

1. 5 years working experience. Maritime background is preferred.

2. Excellent communication skills, and an ability to build up and maintain good relationships with people.

3. Ability to decode customer needs and propose solutions.

4. Highly self-motivated and reliable.

5. Result-driven and hungry for success.

6. Bachelor degree or above. Overseas experience preferred.

7. Mandarin fluent, English business level for both written and oral English.

If interested please send your CV to: 

yu@drewry.co.uk